Start every technical service request with the full story.
Qelvi takes care of the incoming first line technical triage, preparing the case, suggesting solutions based on knowledge base and escalation to the right engineer.
How often does your support go back and forth?
A service request comes in. “The machine won’t run.” No serial number, no error code, no context.
So your best engineer becomes an administrator. Calling back. Asking again. Digging for the details that should have arrived with the report in the first place. The real work starts hours later.
Engineers solve problems. Not paperwork.
Line 3 is down. TS-118 stopped mid-cycle.
Which machine exactly? Model and line?
The tray sealer. Seal-pressure warning, I think.
Can you send a photo of the HMI screen?
Sending… give me a minute to find it.
What changed right before it stopped?
Nothing? New film roll this morning, maybe…
Serial number? And the exact error code?
What Qelvi delivers.
Qelvi takes care of the service intake for technical requests about your assets in the field. It does the first line triage, builds technical cases and integrates your knowledge base.
Triage intake
Every service request arrives fully asked and answered, the moment it comes in. Your team starts with the full story.
Technical case building
Symptom, timeline, context and history arrive as one complete case, ready for your engineer to act on.
KB integration
Qelvi proposes solutions from your own solved cases in your knowledge base, so past fixes reach the next request.
Guided deployment
We build it in, take it live, and train your team. You keep the capability in-house, and you own the result.
Deployed on your own infrastructure.
Qelvi runs entirely on your own infrastructure. Your data stays yours, and stays within your organisation.
Your brand. Your machine.
Go from pilot to production within three months, running Qelvi on your own infrastructure, with your own machines. Display Qelvi as your own service solution, white-labeled end to end.
Let’s narrow it down. What’s the machine showing?